Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role: The Practice Development team is the engineering engine behind Elastic Services. We build the mechanisms, technical assets, packaged offerings, and tools that empower our sellers & consultants to deliver consistent, high-value outcomes for customers worldwide.

We are looking for a Technical Program Manager (TPM) to serve as the operational heartbeat of our Practice Development function. You will not just track tasks; you will drive the adoption ecosystem .

In this role, you will manage the lifecycle of our intellectual property—from the moment a consultant requests a new asset (Intake), through its creation (Prioritization & Development), to its rollout to the field (Communications & Change Management). Your ultimate goal is to ensure that our global team is using the best, most current standards to solve customer problems.

We are not looking for a traditional project manager who primarily manages schedules and tickets. We are looking for a technical operator who can run our Practice Development engine like a software product team.

What You Will Be Doing: Program Management & Intake Optimization

Manage the Backlog: Own the intake process for new asset requests (e.g., migration scripts, architecture templates, delivery guides) coming from the field.
Prioritization: Facilitate prioritization frameworks (e.g., RICE, WSJF) to ensure the Practice Development engineers are working on the highest-impact initiatives. Use usage data (e.g., from GitHub traffic, internal portal downloads, or telemetry) to guide future investment. You will tell the story of where we should double down and what we should deprecate.
Technical Literacy: You don’t need to be a Principal Architect, but you must be fluent in the stack. You will be the first line of defense in evaluating "Field Intake" proposals—distinguishing between niche "one-off" ideas and scalable global assets.

Change Management & Adoption

From "Built" to "Used": It is not enough to ship a tool; you must drive its usage. Design internal marketing and enablement campaigns to ensure our global teams are aware of and using new assets.
Feedback Loops: Create structural mechanisms to gather feedback from consultants on existing assets to drive continuous improvement.

Community Building & Knowledge Sharing

Community Driver: Organize and energize our specialization Guilds (e.g., Observability, Security, Search, AI, Migration, Sales, Delivery). You will facilitate technical deep dives, ensure meetings have deep value (not just status checks), and drive Guild leaders to produce tangible outcomes.
Knowledge Harvesting: Identify "pockets of brilliance" in the field—custom solutions built by consultants—and program manage the process of turning them into official, supported global assets.
Silo-Busting: Facilitate collaboration and integration between the Services teams, Solutions Architects (Pre-sales), Customer Architects (Post-sales), and Product Engineering. Ensure that Practice Development is not building in a vacuum.

Outbound Communications

The "Voice" of the Practice: Manage internal communications to the Global Services organization. This includes drafting newsletters, release notes for new assets, and hosting enablement calls.
Unified Standards: Work with Field Engineering leadership to ensure the assets we build are applicable and used across the entire field teams, not just for services team members.
Executive Reporting: Prepare and present in Business Reviews (QBRs/MBRs/WBRs) and executive dashboards that visualize the value of the Practice Development function to leadership

Program Governance & Accountability

Define Success: Move beyond "vanity metrics" (e.g., "we built 5 tools"). You will define and track important metrics that prove business value, such as Time Saved per Engagement, Asset Utilization Rates, and Contribution to Margin.
Rigorous Execution: strict ownership of the project plan. You will run sprint planning, stand-ups, and retrospectives with an engineering approach. You have the mandate to hold the team accountable for their deliverables. You will track action items and dependencies for everyone involved—including senior leadership—ensuring that critical initiatives do not stall due to lack of focus.

What You Bring:

Experience: 5+ years of experience as a Program Manager, Technical Project Manager, or Delivery Lead, ideally within a Professional Services, Consulting, or SaaS Customer Success environment.
The "Why" over the "What": You understand that processes are meant to serve people, not the other way around. You are skilled at Change Management (ADKAR or similar frameworks).
Communication Skills: You are an exceptional writer and presenter. You can distill complex technical updates into exciting, digestible communications that drive action.
Organization: Mastery of project management tools (Jira, Asana, Monday.com, GitHub Projects) and documentation platforms (Confluence, Google Workspace).
Technical Aptitude: While you don't need to be a developer, you must be comfortable working with highly technical engineers and understanding the lifecycle of software/script development.

Bonus Points:

Experience with the Elastic Stack (Elasticsearch, Kibana, etc.).
PMP, CSM, or Change Management certifications.
Experience managing "InnerSource" or open-source community contributions.

Additional Information - We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) Poster

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic . Please see here for our Privacy Statement.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$113,100—$178,900 USD

The typical starting salary range for this role in the select locations listed above is:

$135,900—$215,100 USD

Technical Program Manager, Global Services

Job description