Platform Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Summary:

The Platform Manager will oversee ongoing system maintenance and enhancements for the Casper platform, which supports the Cards Contact Center. This role focuses on managing day-to-day operations, prioritizing development tasks, and collaborating with upstream product managers to ensure system stability and efficiency. Also, The Platform Manager will lead the development and implementation of a new platform designed to manage agent sales incentives within the Contact Center. This role requires strong product management skills, with a focus on discovery, strategy, and front-end development to deliver a scalable solution.

Key Responsibilities:

• Manage and prioritize system maintenance and enhancement requests for the Casper platform.
• Act as a liaison between development teams and business stakeholders to ensure timely delivery of updates.
• Collaborate with upstream product managers to align system improvements with business objectives.
• Monitor platform performance and address operational issues promptly.
• Maintain structured processes and documentation for system changes and enhancements.
• Define and scope requirements for a new incentive management platform.
• Identify and validate agent sales activity, ensuring accurate offer fulfillment and QA processes.
• Develop workflows to transmit incentive data to HR and payroll for timely and accurate payments.
• Collaborate with cross-functional teams to design and implement platform features.
• Drive visioning and strategic planning for platform development and future enhancements.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically one or more years of related experience Preferred Skills/Experience

• Ability to collaboratively develop and evolve a product backlog

• Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work

• Solid understanding of the Lean/Agile mindset

• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams

• Well-developed verbal and written communication skills

• Proficient computer navigation skills

• Standard industry certifications such as SAFe Agile Product Owner is a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.