Product Specialist

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly. Some travel will be required.

Key Responsibilities:

• Implementing software platforms with customers, including training users
• Supporting platforms after implementation
• Collecting and analyzing feedback from customers and other team members to shape roadmap and features
• Working with developers to ensure that deadlines are met and quality is excellent
• Assisting with the discovery process at customers
• Providing documentation for software platforms
• Coordinating with other Quad teams who serve the same customers

Job Requirements:

Education: Bachelor’s degree or equivalent experience

Experience: Minimum of 2 years of experience in management, operational leadership, product management or project management

Knowledge, Skills & Abilities:

• Ability to work independently with minimal direction
• Strong project management skills
• Strong oral, written, and presentation skills
• Background in software development preferred
• Experience in Agile methodologies and frameworks preferred
• Proficiency with Microsoft Office Suite (especially Excel), Microsoft SQL and Adobe Creative Suite preferred

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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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