As a B2B SaaS Associate Product Manager, you will play a vital role in the development and management of our company's software-as-a-service (SaaS) products. You will collaborate closely with the product management team to drive the success of our B2B SaaS offerings, ensuring they meet customer needs and deliver exceptional value. Your focus will be on assisting the product manager in executing the product roadmap, conducting market research, analyzing customer feedback, and supporting cross-functional teams.

Key Responsibilities:

Assist in the development and execution of the product roadmap: Collaborate with the product manager to define product strategies, features, and enhancements based on market research, competitor analysis, and customer feedback.
Conduct market research and analysis: Stay up-to-date with industry trends, competitors, and customer needs. Gather market intelligence, analyze data, and provide insights to support decision-making and identify new opportunities.
Customer feedback analysis: Collect and analyze customer feedback, user data, and metrics to understand user behavior and identify areas for product improvement. Work closely with the product manager to prioritize and address customer needs.
Coordinate with cross-functional teams: Collaborate with engineering, design, sales, marketing, and customer success teams to ensure successful product development and delivery. Facilitate communication and alignment between different teams throughout the product lifecycle.
Assist in product launches and go-to-market activities: Support the product manager in planning and executing product launches, including coordinating marketing campaigns, creating product documentation, and providing training to internal teams and customers.
Monitor product performance: Track key product metrics and performance indicators, such as adoption rates, customer satisfaction, and revenue growth. Identify areas for improvement and work with the product manager to implement necessary changes.
Assist with project management: Help manage product development projects, including defining project scope, timelines, and deliverables. Collaborate with project stakeholders to ensure timely and successful project completion.

Desired Skills & Qualifications

B.Tech./B.E/MBA from a good college/university
2-4 years experience as an APM or similar role in the B2B SaaS industry.
Understanding of SaaS/ B2B Product/IT Product
Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights and recommendations.
Familiarity with product management concepts, methodologies, and processes.
Excellent communication and presentation skills, with the ability to convey complex information to both technical and non-technical stakeholders.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Ability to effectively manage client expectations and build long-term relationships.
Excellent written and verbal communication skills, with the ability to articulate technical concepts to non-technical users.
Proactive and self-motivated, with a customer-centric mindset.
Knowledge of B2B SaaS industry trends, customer success principles, and best practices.
Experience with CRM systems or customer success platforms is a plus.
Ability to work collaboratively in a team environment and adapt to changing priorities and business needs.
Familiarity with agile product development methodologies and project management concepts.

About Meritto (Formerly NoPaperForms)

Meritto is the Operating System for Student Recruitment and Enrollment, empowering educational organizations worldwide. On average, the company facilitates 1 billion student engagements, processes 100 million student inquiries, and manages 5 million applications each year. The platform is utilized by 50,000 business users across various job functions and is trusted by over 1,000 educational organizations globally.

Associate Product Manager (payments)

Job description