Senior Customer Success Architect

About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations In this role you can work from Remote, India

Overview GitHub enables organizations to succeed by fostering collaboration for better software

development. The Senior Customer Success Architect role focuses on building strong technical

relationships, driving business growth, and aligning GitHub solutions with customer digital

transformation goals. This includes identifying customer needs, matching them to product

features, and ensuring effective technology adoption. The role bridges technical and business

objectives in collaboration with GitHub Customer Success Managers and supports customer

enablement through readiness resources, fostering successful implementation and adoption of

GitHub technologies.

Responsibilities Customer and Industry Insights

• Align customer business requirements with product features to support their digital

transformation goals, ensuring technology meets their specific needs.

• Leverage business insights, global best practices, and industry expertise to inform

account strategy and growth opportunities. Collaborates with global teams to gather

data, assess performance, and identify risks, providing actionable recommendations for

customer success and adoption

Trusted Advisor

• Leverage IT, industry, and business insights to coach GitHub teams on customer

strategies and provide technical guidance for positioning GitHub solutions.

• Advise technical and business stakeholders on embedding DevSecOps using GitHub

narratives.

• Simplify complex technical concepts for diverse audiences and inspire collaboration

among customers, partners, and GitHub teams to drive business transformation.

• Serve as the customer's advocate by relaying feedback and challenges to internal

teams, escalating critical issues to ensure effective solutions and support for the

customer.

Customer Enablement

• Use existing and new readiness resources to support enablement plans for customer

technology adoption. Communicates the value of GitHub solutions, aligning them with

customer environments and providing tailored recommendations.

Partnership

• Partner across GitHub Revenue and Product teams (Customer Success Manager,

Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to

define and execute account strategy.

Specialty Responsibilities

• Engage in post-sales activities with large customers, aligning stakeholders to drive

solution implementation and fostering strong relationships within the customer

organization.

Qualifications Required Qualifications:

• 8+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,

• OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR master's degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
• OR doctorate in Computer Science, Information Technology, Engineering, or related field,
• OR equivalent experience.

• Ability to travel up to 25% to serve business or client needs
• 2+ Years experience of driving technical transformation in enterprise organizations, specializing in software development, DevOps, Including CI/CD pipelines and open-source practices
• Business level language proficiency in English

Preferred Qualifications:

• Experience in digital transformation using software modernization to drive customer business outcomes
• Experience in business consulting, or customer facing experience
• Experience orchestrating technical, support, and/or partner teams
• Skilled in articulating DevOps and DevSecOps value, with a deep understanding ofindustry trends and patterns

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!