Software Development Engineer In Test Iii - Lead Gen

About HighLevel: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role: HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.

Responsibilities:

• Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use
• Design and maintain robust automation frameworks across UI, API, and backend layers
• Build and enhance internal QA tools that improve test efficiency
• Drive adoption of automation best practices, coding standards, and efficient test design
• Implement and maintain test observability systems for reporting, analytics, and defect insights
• Conduct performance, load, and scalability testing for key features and services
• Develop and maintain test infrastructure, supporting containerized and distributed environments
• Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline
• Improve test reliability and flakiness detection through intelligent retry and failure analysis systems
• Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates
• Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities
• Advocate for shift-left quality, influencing design and architecture discussions for better testability
• Maintain clear documentation and onboarding materials for test frameworks and platform usage

Requirements

• Experience: 5+ years in software testing or automation for web applications, SaaS platforms, or large-scale systems
• Technical Depth: Proven expertise in designing and maintaining test automation frameworks (Playwright, Cypress, Selenium, etc.)
• Programming Skills: Strong in TypeScript, JavaScript, or Python — capable of writing scalable, maintainable automation code
• Infrastructure Knowledge: Hands-on experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab) and containerized environments (Docker, Kubernetes)
• Cloud Proficiency: Working knowledge of GCP or AWS for test infrastructure and environment setup
• API & Backend Testing: Deep understanding of RESTful APIs, request validation, and integration testing
• Performance Testing: Experience with tools like k6, Locust, or JMeter for load and scalability validation
• Observability & Reporting: Familiarity with test reporting dashboards, metrics tracking, and alerting (Grafana, Prometheus, Slack integrations)
• Debugging Skills: Strong ability to diagnose failures in distributed systems and identify root causes quickly
• Architecture Awareness: Solid understanding of system design, micro-services, databases, and data flow across layers
• AI/ML Awareness (Preferred): Exposure to AI-assisted testing or LLM-based test generation is a plus
• Soft Skills: Excellent communication, documentation, and collaboration skills with a cross-functional mindset
• Mindset: Ownership-driven, curious about platform scalability, and passionate about building tools that enable others to test better

EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.