Customer Engineer, Senior - Wearables

Company:

Qualcomm Technologies, Inc.Job Area:

Engineering Group, Engineering Group > Software Applications EngineeringGeneral Summary:

This position is within Qualcomm's Customer Engineering Group, which works closely with customers to take their products from concept to commercialization. The team is involved in all aspects of an embedded software product launch, including architecture, software and hardware design, feature prototyping, documentation, feature integration, software customization, performance optimization and improvement, as well as other debugging efforts critical to successful product launches.

We are seeking candidates with strong hands-on experience in the design, development, and debugging of embedded systems, including Linux, Android, Chrome, hypervisors, bootloaders, and related technologies. The role involves triaging customer issues related to system stability (kernel, drivers, bootloaders, hypervisors), handling customer Q&A, analyzing and troubleshooting problems, collaborating with other engineering and business teams within Qualcomm, providing on-site support, conducting root cause analysis, and proposing and implementing preventive measures for process improvement.

The candidate must be able to quickly ramp up on existing projects, understand Qualcomm platform hardware and software driver architecture, read and write technical specifications and requirements, demonstrate strong analytical and problem-solving skills, and work closely with external customers to ensure timely product launches.

Successful candidates will have the opportunity to work on cutting-edge compute technologies from leading OEMs and see projects through to commercialization.

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

OR

Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.

OR

PhD in Engineering, Information Systems, Computer Science, or related field.

• 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of any combination of academic and/or work experience with debugging techniques.

Key responsibilities:

• Software Applications Engineering, Software Development experience, or related work experience.
• Debug and resolve issues on Linux/Android platforms (stability, functionality, customization).
• Customize Linux drivers for Qualcomm ASICs based on OEM needs.
• Collaborate with cross-functional teams to ensure timely delivery.
• Will be working on SoCInfra, Boot SW driver development, Stability issues debugging in customer engineering team.

Preferred Qualifications

• 3 years Software Applications Engineering, Software Development experience in academic or industry setup.
• Master's degree in Engineering, Information Systems, Computer Science, or related field.
• Strong C/C++ Programming skills
• Sound knowledge of Linux kernel architecture, multi-threaded systems, data structures, computer architecture, microprocessor internals and software engineering fundamentals.
• Familiarity with Clock/Bus/Memory drivers, Boot loaders, Hypervisors, etc.
• Experience with Qualcomm software platforms.
• Software Applications Engineering, Software Development or related work experience.
• Experience in a customer-facing role.
• Exposure to boot architectures (uBoot, Bootloader, UEFI).
• Experience using software management systems (e.g. GIT, P4, GERRIT).
• Experience with debugging techniques for stability issues, and using gdb, JTAG/Trace32 to perform operations such as setting breakpoints, single stepping, examining variable values, examining memory, examining registers.
• Good problem solving & analysis skills; Good communication and enthusiasm to learn.
• Ability to learn and work together in a team. Must be a Team player.
• Strong communication skills, ability to communicate technical information in concise and clear manner

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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Pay range and Other Compensation & Benefits**:**

$123,900.00 - $185,900.00 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.