Senior Ux Researcher

About CData Software, Inc.

At CData, we believe data should work for people —and that starts with the team building the technology behind it. In a world where data is increasingly complex and distributed, we’re helping organizations bring clarity and connection through real-time data integration. Our products make it easier to access and work with data anywhere, empowering teams to focus on innovation instead of infrastructure.

More than 10,000 organizations worldwide rely on CData to power their most important business decisions. Behind that impact is a global team of passionate problem-solvers, engineers, and innovators who are redefining what’s possible in data connectivity.

Headquartered in Chapel Hill, North Carolina, CData has over 500 team members, with offices in North America, Europe, and Asia. We take pride not just in what we build, but in how we build it: together, with curiosity, creativity, and a shared drive to push boundaries.

Our AI Promise

As we look ahead, AI has become a central pillar of what we do. CData is evolving to be AI-native: we’re embedding advanced AI tools into our platform, including semantic layers that let the business side and technical side speak the same language, AI connectivity that enables real-time access to data from across your enterprise, and user-friendly, governed ways for teams to ask and act on business questions with conversational tools and intelligent agents.

If you want to work somewhere where your engineering, data, or product work directly enables organizations to turn ambiguous, siloed data into trusted intelligence—and where AI is not just hype, but deeply woven into our mission—CData is the place for you.

About The Role

The Senior UX Researcher will serve as the company’s sole dedicated UX researcher, responsible for leading all user research, discovery, usability testing, and customer insight initiatives that shape product and design direction. This role partners closely with UX/UI, Product Management, and Engineering to ensure product decisions are grounded in user needs and validated through research. Additionally, this position will own the full development and establishment of the UX research function from the ground up, including implementing a UX research platform, creating standardized research processes, and aligning research priorities with the product roadmap.

What You'll Do

• Lead end-to-end user research, including discovery interviews, usability tests, surveys, and ethnographic studies
• Develop research plans, methodologies, and insight frameworks aligned to product goals.
• Translate research findings into clear, actionable insights for product and design teams.
• Partner with UX/UI to validate concepts, prototypes, and designs.
• Build and maintain a research repository and ensure insights are accessible across the organization.
• Collaborate closely with Product Managers to define research needs and prioritize projects.
• Establish and implement scalable UX research processes and best practices to ensure consistent, high-quality research output across teams.
• Lead the selection, setup, and management of a UX research platform to streamline research activities and centralize data.
• Define and manage the cadence of research initiatives, aligning timing and focus with product development cycles and business objectives.
• Drive cross-functional alignment on research priorities to ensure they reflect and support product roadmap expectations.
• Advocate for user-centered design and help foster a culture of evidence-based decision making.

Qualifications

• 7+ years of user research experience in complex B2B software development environments
• Strong qualitative and quantitative research capabilities.
• Proven experience building or scaling UX research functions, including process development and platform implementation.
• Experience with AI or enterprise software preferred.
• Excellent communication skills with ability to synthesize complex insights.

Travel Required: Potential travel to NC headquarters, customer events, etc. on an as needed basis for work purposes may be necessary.

This role has been identified as having possible access to customer sensitive data. You are required to review, acknowledge, and abide by the company's security policies.

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