At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Find your future with us

Boeing India ecommerce team under the Boeing Global Services (BGS) vertical and part of BIETC team is currently looking for Experienced User Experience (UX) Researcher to join their team in Bangalore. This team develops software applications and solutions that create direct value for aviation customers. We provide re-vamped work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Join us and be a part of our passionate and motivated team who are excited to use the latest software technologies for modern web and mobile application development.

Good communication skills are needed both verbally and written, to interact with peers and customers. Job requires working within a diverse team of skilled and motivated co-workers to collaborate on results. Other qualities for this candidate are a positive attitude, self-motivated, the ability to work in a fast-paced, demanding environment, and the ability to adapt to changing priorities.

This role will be based out of Bangalore, India.

Position Responsibilities:

Collaborate with senior researchers and designers on project teams to create effective, usable and satisfying user experiences with information technology
Plan, design, and execute comprehensive user research studies using both qualitative and quantitative methodologies
Lead user-centered design activities throughout the product development lifecycle
Conduct primary user research through contextual inquiries, in-depth interviews, field studies, surveys, and diary studies
Develop research strategies and protocols that align with product and business objectives
Recruit, screen, and manage research participants across diverse user segments
Define user requirements, personas, journey maps, and usability goals based on research findings
Analyze and synthesize research data to identify patterns, insights, and opportunity areas
Support the creation of user interaction design alternatives and building of prototypes based on research insights
Conduct usability tests, heuristic evaluations, A/B tests, and other evaluative research to measure design effectiveness
Diagnose usability issues and provide evidence-based recommendations for improvements
Present research findings and strategic recommendations to cross-functional stakeholders and leadership
Maintain research repositories and contribute to organizational research operations practices
The selected candidate for this position will work on development and support of Boeing Global Service (BGS) ecommerce applications that are used to offer various parts, products and services to Business Regional & General Aviation (BRGA) as well as Commercial Airline (CA) customers across the world. This position involves working closely with other development / support teams in India, US and other locations. The selected individual will be a part of the engineering and technology team in Boeing India.
The selected individual would provide mentorship to junior resources and would be responsible to provide support to development of internal competency and resources for critical skill sets and be a sought-after expert that other developers can benefit from
The selected individual will research & provide recommendations on new technologies / trends, best practices to improve the product development activities
The selected individual would need to work in close cooperation and actively aligns with the technical roadmap, interaction design, development and testing with similar teams based in USA or other regions
Create and maintain necessary documentation
Keep track and actively reduce technical debts (hardening the software) while working with other developers / leads / architects / SM / PO / etc.
Experience of working in Agile teams while following the Agile & SAFe practices on software craftsmanship such as test-driven development & pair programming / peer reviews
This position will support initiatives of Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement, etc.
This position would require the selected candidates to learn and work on new as well as multiple tools / skills / roles
Travel domestically and internationally as required
Selected candidates might have to work in shift hours (morning, general or night).

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

Must have experience in planning and executing mixed-methods research studies (qualitative and quantitative)
Must have strong research methodology knowledge including generative research, evaluative research, and longitudinal studies
Must have experience with qualitative data analysis techniques (thematic analysis, affinity mapping, coding)
Must have quantitative analysis skills including survey design, statistical literacy, and interpreting analytics data
Must have experience in most of the core UX skill areas for simplifying user experience, especially with a product-industry background
Must be a self-starter with intellectual curiosity, positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment
Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside
Must have experience in translating research insights into actionable design recommendations and strategic opportunities
Must have experience in development of solutions through brainstorming, sketching, and creation of mockups and prototypes, regularly seeking feedback from the team
Must have experience in leading and independently conducting UX research activities
Must have hands-on work experience with Figma and research tools (e.g., User Testing, Qualtrics, Optimal Workshop, Dovetail, Miro)
Must have exceptional storytelling abilities with strong written and verbal communication skills
Must have ability to analyze and prepare comprehensive research reports, proposals, UX specifications, and insight presentations
Must have experience in coordinating with various stakeholders including product owners, business analysts, development and QA teams across multiple time zones
Must have strong collaboration and stakeholder management skills
Must have experience in reviewing results of surveys and analytics to understand the impact on the products
Must demonstrate empathy, active listening skills, and ability to probe effectively during research sessions
Good to have experience in conducting moderated and unmoderated usability tests, card sorting, and tree testing
Good to have applied experience using Apple HIG design standard or Google's Material Design standards for web apps
Good to have experience in creation of design systems
Good to have experience in UX for e-commerce platforms
Good to have experience with accessibility research and inclusive design practices
Good to have understanding of research ethics, consent protocols, and data privacy considerations

Preferred Qualifications (Desired Skills/Experience):

Bachelor's or master’s degree in human-Computer Interaction, User Experience Design, Psychology, Cognitive Science, Human Factors, Anthropology, or related field, or equivalent experience, is required
Portfolio demonstrating research projects, methodologies employed, and impact of findings on product decisions
Candidates with experience in Aviation domain will be preferred
Experience working in a global organization is preferred
Candidates with relevant certification would be preferred
Candidates with Aviation related application development background would be preferred.
Candidates with experience in SAFe Agile methodologies would be preferred

Typical Education & Experience:

Typically, 8-12 years related work experience or Relevant military experience. advanced degree (eg. Bachelor, Master, etc), preferred, but not required.

Relocation:

This position does offer relocation within INDIA.

Applications for this position will be accepted until Jan. 31, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (India)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Experienced User Experience (ux) Researcher

Job description