Junior Site Reliability Engineer

Lightspeed Systems is a global leader in education technology, providing AI-powered solutions that keep students safe, engaged, and learning. We are committed to building tools that empower schools and districts while shaping the future of digital learning. We are seeking talented individuals who are passionate about innovation, problem-solving, and meaningful impact.

We are currently looking for a Junior Site Reliability Engineer to join team. Our infrastructure powers a global platform serving thousands of schools. You’ll join a team that ensures our systems are reliable, scalable, and forward-thinking — especially as we expand our use of automation and AI. If you’re excited about building systems, automating operations, and applying agentic AI to real-world SRE challenges, you’ll thrive here.

Please note: Sponsorship is not provided for this position. ABOUT THE ROLE

• Develop a deep understanding of one or more infrastructure services and their role in our platform.
• Use Terraform to design, deploy, and maintain infrastructure as code (IaC).
• Automate workflows and deployments with GitHub Actions, leveraging GitHub Copilot and other AI-assisted tools to improve reliability and speed.
• Explore agentic automation (e.g., incident triage, self-healing scripts, automated runbook generation) to advance our SRE capabilities.
• Participate in Level 1 on-call support: monitor, respond, escalate, and improve system stability.
• Assist with performance, load, and stress testing of web applications to identify bottlenecks and durability issues.
• Implement, maintain, and enhance observability and monitoring (e.g., via Datadog or similar).
• Track work in Jira, communicate clearly about progress and blockers, and collaborate across teams (Platform, Product, QA, etc.).
• Participate in incident response and post-mortems, contributing to reliability improvements.

ABOUT YOU - Required:

• 1–2 years in a DevOps, SRE, or infrastructure role (or equivalent experience).
• Strong problem-solving and troubleshooting mindset.
• Excellent communication skills, curiosity, and willingness to learn in a distributed team environment.
• Interest in applying AI-assisted development tools and automation to SRE workflows.
• Basic programming experience (Go, Python, or JavaScript/Node.js).
• Solid Linux administration fundamentals.
• Experience with containers and orchestration (e.g., Docker, AWS Fargate, ECS).
• Hands-on exposure to Terraform and IaC concepts.
• Familiarity with AWS services and cloud infrastructure fundamentals.
• Exposure to CI/CD workflows (GitHub, GitHub Actions, etc.).
• Awareness of observability, monitoring, and logging practices.

Preferred:

• Experience or interest in agentic AI frameworks or LLM-based automation for scripting, diagnostics, or incident management.
• Hands-on familiarity with performance/stress-testing tools (k6, Locust, JMeter) and monitoring web applications under load.
• Familiarity with cloud networking, security best practices, and key AWS services (API Gateway, Lambda, ECS, DynamoDB, OpenSearch, Redis, PostgreSQL).
• AWS SysOps Administrator – Associate certification (or equivalent experience).

ABOUT US With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:

• Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
• Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
• Retirement-- 401(k) matching up to 6%
• Other -- Work from where it makes sense. Pet insurance.

ABOUT OUR ATX HQ If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.

• 15,000 sq. ft. of open work area, offices, and huddle rooms
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly
• Indoor and outdoor casual collaboration spots
• Pet-friendly office environment
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.