Site Reliability Engineer (sre) With Strong Middleware Expertise

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
• Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.

We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

Position: Site Reliability Engineer (SRE) with strong Middleware expertise

Location: Plano TX- (5 Days onsite & 24x7 Rotational)

Shift: Rotational (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM)) also on weekend based upon Roaster

Duties and Responsibilities:

Job Summary: We are seeking a Site Reliability Engineer (SRE) with strong Middleware expertise to design, operate, and continuously improve highly available, secure, and scalable enterprise platforms. This role blends deep middleware operations (WebLogic, API gateways, Java platforms) with SRE principles such as automation, observability, SLIs/SLOs, error budgets, and incident reduction. The ideal candidate will partner with application, infrastructure, security, and DevOps teams to ensure platform reliability while driving automation, standardization, and operational excellence.

Key Responsibilities:

Reliability & SRE Practices:

• Define, implement, and track SLIs, SLOs, and error budgets for middleware and platform services
• Drive MTTR reduction , availability improvements, and operational resilience
• Lead incident response , root cause analysis (RCA), and post-incident reviews
• Implement proactive monitoring and alerting to reduce noise and prevent outages

Middleware Platform Engineering:

• Administer and support enterprise middleware platforms including:
  • Oracle WebLogic , Apache, NGINX
  • API Gateways (Apigee Edge / X)
  • Java application servers and JVM-based services
• Perform patching, upgrades, configuration tuning , and capacity planning
• Manage certificates, keystores, truststores , and TLS configurations
• Ensure platform security, compliance, and performance standards

Observability & Monitoring:

• Design and maintain end-to-end observability using tools such as:
  • Dynatrace , ELK/Kibana, Splunk (or equivalent)
• Build executive and operational dashboards for real-time health visibility
• Reduce alert fatigue through smart alerting, thresholds, and suppression
• Monitor JVM metrics, GC behavior, thread utilization, and API performance

Automation & Infrastructure Efficiency:

• Develop automation and self-healing solutions using:
  • Shell scripting, Python, Ansible, Terraform, or similar tools
• Automate routine operational tasks (restarts, validations, health checks)
• Enable CI/CD-friendly middleware deployments and configuration management
• Standardize environments across DEV / QA / UAT / PROD

Cloud, Containers & Modern Platforms:

• Support middleware workloads on:
  • Kubernetes / OpenShift
  • Public or hybrid cloud environments (AWS, Azure, GCP)
• Integrate platform reliability into containerized and microservices architectures
• Collaborate with DevOps teams on deployment pipelines and release strategies

Collaboration & Leadership:

• Act as a reliability advisor to application and development teams
• Partner with Unix/Linux, Database, Network, and Security teams
• Provide mentoring, documentation, and best-practice guidance Participate in on-call rotations and production support leadership

Required Skills & Experience:

Technical Skills:

• 6+ years of experience in Middleware / Platform Operations / SRE
• Strong expertise in WebLogic, Java middleware, Apache/NGINX
• Hands-on experience with observability platforms (Dynatrace, ELK, Splunk)
• Solid understanding of Linux/Unix systems and networking fundamentals
• Experience with API platforms (Apigee preferred)
• Automation and scripting skills (Shell, Python, Ansible, Terraform)
• Experience with Kubernetes/OpenShift and containerized workloads

SRE & Operational Excellence:

• Practical experience implementing SRE principles in production
• Strong troubleshooting skills (thread dumps, heap analysis, GC logs)
• Experience with incident management, RCA, and change management
• Ability to balance reliability vs delivery velocity

Nice-to-Have:

• Experience with cloud-native architectures and service meshes
• Knowledge of IAM / Security integrations (OAuth, SAML, mTLS)
• Exposure to CI/CD tools (Jenkins, GitHub Actions, GitLab CI)
• Experience supporting 24x7 enterprise environments
• ITIL or SRE certifications

What you’ll get from us:

• Insert US/employee benefits here e.g.:
• • Competitive Salary
• • Company Pension Scheme
• • Comprehensive Health Insurance
• • Flexible Work Hours and Hybrid Work Options
• • XX days paid annual holidays + public holidays.
• • Professional Development and Training Opportunities
• • Employee Assistance Program (EAP)
• • Diversity, Equity, and Inclusion Initiatives
• • Company Events and Team-Building Activities
• Equal Opportunities Employer:
• Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.